Policies

Cancellation Policy:

48 hours’ notice is required for all cancellations. Cancellation or rescheduling within 48 of booking time will result in forfeiture of the reservation fee, equaling 25% of the scheduled services. Cancellations should be made by texting us at 770-637-6347 or with the online booking system. Appointments may be rescheduled with more than 48 hours' notice twice before a new deposit will be required.

Should we need to cancel your appointment within 48 hours because of reasons other than natural occurrences (unsafe weather conditions, power outages, or other unforeseen events such as illness or emergencies), we will provide a credit toward your next appointment equaling 25% of the scheduled services.

If you cancel more than 3 times within a 90 day period of a scheduled appointment, a non-refundable 50% deposit will be required for all future appointments scheduled.

Redo Appointment Policy:

If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 7 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. A number of dates to accommodate your adjustment will be offered not to exceed 14 days from the date of the complaint. The price of this adjustment may vary depending on our interpretation of the specific circumstances and may be provided at no cost, cost of product only, or full price at the service provider's discretion.

Please note that this Agreement does not cover a change in the style or color from the initial request as that would be considered a whole new service as opposed to an adjustment or redo.

Bookings:

Your name, address, email, and phone number are required for all appointments.

Services and Pricing:

All services and prices may be subject to change without notice. 

Payment:

For your convenience, we accept all major credit and debit cards, tap-to-pay, and Venmo. Payment may be made in cash, but exact change is expected as change is not kept on premises. Payment is due upon completion of your service.

You authorize us to keep your signature and credit card information securely on file in our account. You also authorize us to charge your credit card for any outstanding balances when due.

Punctuality:

Please understand that appointment times are limited. If you are running more than 15 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame with a modified service or require you to reschedule your service for a later date.
 

If we do not hear from you for 15 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for 25% of the service scheduled. This charge will be applied in addition to forfeiture of the reservation fee of 25% of scheduled services, totaling a 50% fee. If a credit card is not on file, a negative balance will be added to your account for this amount.

Illness:

If you are sick or are concerned you are sick, please notify us as soon as you are able. Please reschedule appointments in case of illness or sickness.

Right to Refuse Service:

The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our salon and you will be prohibited from returning. In certain cases, service can be terminated without completion in cases of harassment, aggression, lice, or other rapidly evolving situations.

Photo Release:

All photos taken on premises may be used for client notes, marketing, and other suitable business purposes unless notified otherwise in writing prior to the appointment beginning.

Guests, Minors, and Pets:

No additional seating is available for individuals not receiving a service. Space is limited in the studio environment, so we ask that you only bring individuals who are booked for a service.

Our salon is not child or pet-proof. Hot styling tools, sharp scissors, chemicals, and a busy salon can become a safety hazard.

We also ask that you refrain from bringing any pets other than service animals into the salon. Please advise us in advance if you will be accompanied by a service animal so that we can adequately prepare the space.

Wheelchair Access:

We have access for one (1) wheelchair at a time in the salon. If you require any assistance, please advise us and we will do all we can to accommodate you.

Smoking and Vaping:

Please note that it is illegal to smoke or vape anywhere in our salon.  

Personal Items:

Please ensure you retrieve all your personal items before leaving our salon as we cannot be held responsible for lost items.

Security:

Security cameras are in use for the protection of all parties. Video and audio is recorded and will only be used for legal purposes. This can include settling disputes, providing footage to law enforcement, and any unforeseen legal matters. Security footage is not to be used for marketing, social media, or any other purpose that would be distributed to the general public.

Limitation of Liability:

You shall not hold the salon (Verdandi Lifestyle Brands, LLC) or our employees liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason whatsoever.